Basic Course in Airport Ground Handling Customer Service
Transforming Travel Experiences for Customers
Basic Course in Airport Ground Handling Customer Service at BIA&L
The Basic Course in Airport Ground Handling Customer Service by Bangalore Institute of Aviation and Logistics explores the various opportunities and responsibilities vested with airport ground handling staff.
Our basic course is designed for aspirants who wish to deliver the best travel experiences to passengers. The course covers all the topics that help candidates develop essential skills for handling passengers while at the airport, assisting persons with disabilities and ensuring seamless check-in processes for all.
Course Details
If you are interested in pursuing a career in Airport Ground Handling, then here’s what you should know:
Topics Covered in this Course
The topics covered in this course include:
- Airport Division
- Aviation Fundamentals
- Baggage screening and Queue Management
- Check-in Procedures
- Baggage Make-Up Area
- Security Hold Area and boarding gate
- Boarding Gate Formalities and Announcements
- Arrival Procedures
- Frequent Flyer Program
- Basic Reservations and check-in
What You Learn
This course helps you gain the essential skills to carry out:
- On-Spot Ticket Availability
- Check-In Assistance
- Oversized/Heavy Baggage Handling
- Check-In Desk Management
- Mobility Support
- Lounge Maintenance
- Baggage Issue Resolution
- Arrival Assistance
An BIA&L Certificate is awarded to participants who successfully pass the final exam
Qualifications
- Candidates must have cleared their 12th Standard with an aggregate of 50%.
- The candidates must be at least 18 years old when applying.
- They must possess good interpersonal skills.
- They must possess good communication skills.
Why this Course is for You
Contemporary Curriculum
This course will cover topics in the field of Logistics and Supply Chain, providing you with the basic knowledge and skills required to coordinate the supply, production and distribution functions professionally.
Industrial Visit
Our specially designed course comes with an on-site visit that helps you gain practical and real-world experience that can complement theoretical learning and equip you for the industry.
Development Oriented
This course empowers you with theoretical knowledge and practical experience by helping you gain an in-depth understanding of the concepts by facilitating active discussions and on-site visits.
Learn from the Masters
Our strength lies in our faculty boasting many years of practical experience in the industry and are committed to mentoring the students at every step and helping them build successful careers.