Empowering Individuals for Delivering Top Customer Experience
Are you ready for the demands of a dynamic industry?
Airline Customer Service Training at BIA&L
Customer service is crucial for any industry. In a dynamic industry like the aviation industry, where positive passenger experiences are highly crucial, customer service holds even more value.
As Bangalore’s premier IATA-approved training centre, Bangalore Institute of Aviation and Logistics offers comprehensively designed Airline Customer Service Training. The course will cover everything from how the modern age technologies influence airline customer service and how to ensure customer needs are met.
Course Details
If the exciting Airline Customer Service career is for you, then here’s what you should know:
The Topics Covered
- Improved standard of customer service
- Verbal and non-verbal communication skills
- Customer contact techniques
- Cross-cultural awareness
- Managing stress
What You Learn
Successfully completing the course will help candidates:
- Develop both verbal and non-verbal communication skills
- Learn techniques for effective communication and customer contact
- Understand the various social styles and cultural differences of airline customers
- Gain knowledge about new trends in customer service
Eligibility
- Passed higher secondary school or equivalent diploma.
- Good communication skills
Who is this Course for?
- This course is ideal for ticket office, reservations, check-in, traffic, operations, baggage service and information desk staff.
- Cargo reservations and receiving staff can benefit from this course.
- This course can be done by public relations and sales support personnel.
- Flight attendants can benefit from this course.