Equipping you for delivering Efficient Assistance
Passenger Ground Services Course at BIA&L
It has come to a time when the airline industry has become an integral part of people’s lives, while passengers are the bread and butter of airlines. So, ensuring the best customer service and satisfaction has become of prime importance.
As an IATA-authorized training centre, Bangalore Institute of Aviation & Logistics has set a gold standard in offering IATA programs. The Passenger Ground Services Course enables candidates to obtain the skills required to provide assistance and related passenger services at the check-in, gate and concourse of the airport. It is ideal for Entry-level candidates.
Course Details
If you dream of helping passengers and ensuring their safer travels, here’s what you should know:
The Topics Covered
- Introduction to airport and airline operations.
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
- Passenger and Baggage check-in procedures (airport and off-site).
- Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging.
- Dangerous Goods regulations awareness for passenger service agents.
- Managing passenger interactions.
- Aviation security procedures for passenger and baggage transport.
- Enhanced passenger facilitation, latest innovations and career opportunities.
What You Learn
Successfully completing the course will help candidates:
- Understand how airlines and airports operate in relation to the provision of passenger services.
- Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
- Interpret the respective regulatory requirements related to passenger and baggage transport.
- Understand how computer reservations and departure control systems operate.
- Ensure safe and secure passenger and baggage transport.
- Provide superior customer service in a demanding customer-facing environment.
- Learn about the latest technological innovations in passenger services.
- Add value to existing and future employers looking to hire and retain knowledgeable and high-performing personnel.
An IATA Certificate is awarded to participants who successfully pass the final exam.
Eligibility
- 10+2 pass in any stream with a minimum of 50% marks.
- Good command of the English language.
- Good communication skills
Who is this Course for?
- Airline passenger service staff.
- Ground Handling Agents’ passenger services staff.
- Airport operators’ staff providing passenger services.
- Civil Aviation Authorities’ staff providing passenger services.
- Anyone wishing to start a career as a Passenger Service Agent.